The New, Easy-To-Use 

Fitness & Activity Tracker!

Customer Service

Copper Fit Step Fx 400 Returns Rd Wallingford, CT 06494 


*Please allow 10 days from receipt of your return for credit to be processed. 


We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below. 


For customer service please call 855-818-8300 or email copperfit@customerstatus.com


To check the status of your order, please click here.

Copyright © 2024 Ideavillage 

155 Route 46 West 

Wayne, New Jersey 07470

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Under our Zero Tolerance Policy, Ideavillage Products Corp. ("Ideavillage") is aggressively pursuing counterfeiters that are manufacturing and/or selling counterfeit products. As we continue to take steps to protect our consumers, we also encourage them to be diligent when purchasing Ideavillage products and look for telltale signs of counterfeits - such as spelling errors on the packaging, improper use of product names, low-quality packaging, unusually low prices, and any other details that seem suspicious. Additionally, given that Ideavillage does not ship orders from China, any products that have been shipped directly from China are counterfeit. We strongly recommend that consumers only purchase Ideavillage products from Ideavillage's websites.